Privacy Policy – Rifugio Des Alpes

PRIVACY POLICY AND LEGAL BASIS OF PROCESSING

– European Regulation for the protection of personal data n. 679/2016
– D. L. 30/06/2003 n° 196

PERSONAL INFORMATION WE COLLECT

Surveys: In customer surveys, we may ask for demographic data or other personal information.
The data we collect in the Refuge: We collect additional personal information during registration/check-in at RIFUGIO DES ALPES, including information required by local laws. At RIFUGIO DES ALPES we may also use closed circuit cameras and other security measures that can display or record images of guests and visitors in the common areas, as well as information about your location on our property (through cards and other technologies). We may also use closed-circuit cameras and other technologies that can make audio or video recordings to protect our staff, guests and visitors to our property where permitted by law. We may also collect personal information related to services available on the property, such as concierge services, spa, wellness centers, activities, babysitting service, equipment rental and electronic key functionality.
Event Profile: if you are planning to organise an event with RIFUGIO DES ALPES, We will record the event/meeting details, date, number of guests, guest room details and, for corporate events, information about your organization. We also collect information about guests who are part of your group/event. If you visit us as part of a group, we may request your personal information from the group and we may send you business information following your stay with a group or participation in an event according to your preferences and as required by law. If you visit us as part of an event, we may share your personal information with event planners as required by law. If you are an event planner, we may also share information about your event with third party service providers who may send you marketing information about event services as required by law.
Social media: if you choose to participate in social media offers/activities/events sponsored by RIFUGIO DES ALPES, We may collect some information from your social media profiles, consistent with your settings within the social media service, such as location, check-in, activities, interests, photos, status updates and friends list. We may also allow you to enter contests to provide photos, such as those of your stay with us, which you may share with your social media contacts to receive votes, shared offers or other promotions.
Send/invite a friend: From time to time, we may offer a feature that allows you to send an e-card or message to a friend from the Internet, an independent kiosk or mobile device or an email with offers and promotions or informational material that we have sent to you. If you choose to use this feature, we will ask for the recipient’s name and email address, along with the text of the message that you choose to include. By using this function, you declare that you are authorized to use and provide us with the recipient’s name and email address for the mentioned purpose.
Security: RIFUGIO DES ALPES use the email address to send important security information or material changes made to this Privacy Policy. The name you provide is associated with the email and is displayed when you submit comments or other materials.
WiFi connection: RIFUGIO DES ALPES use the email address and a name used when registering for WiFi service access. This information may be used by RIFUGIO DES ALPES for marketing purposes, as well as the connection service provider may store such information for security purposes as provided and protected by local regulations.
Marketing Consense: If you give your explicit consent to receive marketing information from RIFUGIO DES ALPES, RIFUGIO DES ALPES will also process your email address for the purpose of sending you marketing information regarding possible promotions and offers. The legal basis for processing your email address for this purpose is your consent. You can revoke your consent at any time by sending an email to info@rifugiodesalpes.it or via the unsubscribe link at the bottom of our marketing emails.
Personal data processed when subscribing to the newsletter: When registering for the newsletter, you are asked to provide your e-mail address and name. You can choose to provide only your first name or a pseudonym instead of the full name, if you wish. All this information is made available to RIFUGIO DES ALPES by the social media provider because of how you set up your social media registration. However, such information, RIFUGIO DES ALPES We store and process your email address only. If you do not want to share your information with us, please contact RIFUGIO DES ALPES through your social media provider, simply log into your social account and change your privacy settings.
Personal data that is processed when you communicate with RIFUGIO DES ALPES: QWhen you interact with our customer front office operators via email, telephone, online or in person, we may collect personal information such as your name, postal address, phone number, your e-mail address and contact preferences; as well as information on offers and promotions of RIFUGIO DES ALPES. We may also create event logs and analyze any feedback provided voluntarily through surveys submitted to the client.
Personal data processed when you purchase a stay, promotion, event on the website RIFUGIO DES ALPES: If you buy a stay, promotion, event on the Website RIFUGIO DES ALPES, RIFUGIO DES ALPES will collect your name, email address and phone number. RIFUGIO DES ALPES Does not display or store the card information used for payment. In case of payments from other portals such as Booking.com, the credit card information will be deleted immediately after the first debit/validity check of the card.

PERSONAL INFORMATION WE COLLECT FROM THIRD PARTIES

RIFUGIO DES ALPES may also collect information about you from third parties, including information from social media services consistent with your settings on those services; and from other third party sources legally authorized to share your data with us. We use and share this information (and may add it to other information about you that we already have in our records) for the purposes set out in this Policy.

USE OF PERSONAL INFORMATION

We use your personal information in a variety of ways, for example to provide and personalize the services you request and expect from RIFUGIO DES ALPES, to offer you the level of hospitality expected at RIFUGIO DES ALPES, to conduct direct marketing and sales promotions as described below in more detail:

Service Management: We use your personal information to manage the programs/events/promotions you participate in, for example and the offers you are eligible for; to ensure the provision of services that are part of such program/event/promotion;
Meeting and event planning: We may use your personal information to communicate with you about program/event/promotion planning.
Marketing & Communications: Where permitted, we may use your personal information to provide or deliver newsletters, promotions and special offers as well as other marketing messages in accordance with any communications preferences you have expressed. We use your information to provide you with messages during your stay, account alerts and booking confirmations; to send you marketing messages; and to conduct surveys, contests, prize draws and other similar initiatives. We may provide you with these communications via email, regular mail, online advertising, social media, telephone, text messages (including SMS and MMS), push notifications, in-app messages and other means (including communications at RIFUGIO DES ALPES, such as the TV in the room). With your consent, we also use user-generated content, such as photographs, through social media services to provide on-screen advertising or on our websites and applications.
Service Improvements: We may use your personal information to improve the services of RIFUGIO DES ALPES and to ensure that our site, products and services are of interest to you. We also use your personal information to provide you with the level of hospitality expected in our property. This may include providing you with the ability to control the technology in your room through our website or our applications from your personal devices.
Electronic receipt programme: We may sign you up for our e-receipt program and use your email address to send you the account of our facility by email. It is your responsibility to ensure that the email address we have is correct (and preferred). If you make a reservation for another person using your email address, the electronic receipt for that person will be sent to your email address.
Data accuracy, analysis and personalization: We may aggregate your personal information with data from third party sources for the purposes of updating and analyzing information. We also rely on third party information to provide you with a better and more personalized service. For example, if you link your social media services or other accounts to our services, we may use this information to make your experiences with us more personalized and social, or to share and use it as described elsewhere in this Policy.

ADDITIONAL INFORMATION

When you visit and interact with the websites and apps of RIFUGIO DES ALPES, we collect other information that does not directly identify you when you use the site, such as the pages of the site visited and the number of visits to our site . We use such Other information, as well as data received from third parties, to provide you with advertising via email, online (on our and other sites) and mobile, or to use the remarketing feature, recognizing you as a browser within our site on other websites. We use cookies and other technologies (such as “pixel tags”, “web beacons”, “clear GIFs”, links in emails, JavaScript, device IDs assigned by Google or Apple or similar technologies) to collect this information. If you want to remove or block cookies on your device at any time, you can update the browser settings (see the “Help” menu of your browser for how to remove or block cookies). RIFUGIO DES ALPES is not responsible for your browser settings. You can find valid and simple instructions on how to manage cookies on different types of browsers at www.allaboutcookies.org. We may use information that we have collected or aggregated, or anonymized personal information received from third parties, to learn more about our users (For example, we may use aggregate information to calculate the percentage of our users with a particular telephone prefix). This includes demographic information such as date of birth, gender and marital status, business interests derived from it, such as favorite products or hobbies, and other information we may collect from you or third parties. Because the Other information does not personally identify you, this information may be disclosed for any purpose where permitted by law. In some cases, we may combine the Other information with personal information. If we combine personal information and Other information, this data will be treated as personal information as set out in this Policy.

CONFIDENTIAL INFORMATION

The term “confidential information” means your information relating to race or ethnic origin, political opinions, religion or other beliefs, membership of a trade union, health, life or sexual orientation, genetic information, Criminal records and biometric data used for the purpose of unique identification. We generally do not collect confidential information unless you voluntarily provide it. We may use the data you have provided about your health to provide you with a better service and meet your particular needs (for example, by providing special access measures for people with disabilities).

CHILDREN

The websites and apps RIFUGIO DES ALPES are not intended for children under the age of 18, except when they are under the care of their parents or guardians. If RIFUGIO DES ALPES You acknowledge that we have collected personal data from users under the age of 18, will take the necessary steps to delete such information as soon as possible.

LINKS TO THIRD PARTY WEBSITES

Our site and mobile applications may contain links to third party websites. Please note that RIFUGIO DES ALPES is not responsible for the collection, use, management, sharing or disclosure of data and information by such third parties. If you provide information on, and use third party sites, the privacy policies and terms of service of such sites will apply. Please read the privacy policies of the websites you visit before submitting personal informationi.
RIFUGIO DES ALPES can also partner with a limited number of Internet providers to provide Internet access to our guests. Your use of the Internet service at the property is subject to the terms of use and privacy policies of the third party Internet provider. You can access these terms and policies by using the links on the service’s login page or by visiting the website of your internet provider.

PROTECTION OF PERSONAL INFORMATION

RIFUGIO DES ALPES will take appropriate action to:
Protect personal information from unauthorized access, disclosure, alteration or destruction by ensuring that the personal information is accurate and up to date. We also seek to encourage affiliates and service providers with whom we share personal information to commit to keeping such information confidential. For online transactions, we take reasonable technological measures to protect the personal information transmitted through our site. However, unfortunately no security system or data transmission over the Internet can be considered completely safe.
For your privacy, please do not send us your payment card numbers or any other personal information via email.
We will not contact you via mobile phone, text message or email to ask for your confidential personal information or payment card details.
We will ask you for your payment card details by phone only when booking a stay or promotional package.

EDITING AND ACCESSING YOUR PERSONAL INFORMATION

To the extent required by applicable law, you may request to be informed about our handling of your personal information and, where appropriate, request that we update it, the correction and/or deletion of personal information that we hold in our active database. We will make all required updates and changes within the time specified by applicable laws and, if permitted by law. Such requests should be sent in writing to info@rifugiodesalpes.it or go to the GESTIONE DELLA PRIVACY. To protect your privacy, we will only be able to respond to such requests through the email address you have registered with or that you have provided us. Please note that if you make such a request, we may not be able to provide the same quality and variety of services as you are used to.

HOW WE STORE PERSONAL INFORMATION

We retain personal information for the period of time necessary to fulfill the purposes set out in this Policy, where a longer retention period is not required or permitted by applicable law. We will destroy your personal information as soon as possible and in such a way that the information cannot be restored or rebuilt. If stored in paper form, personal information will be destroyed securely, for example by shredders or incinerators for paper documents or otherwise; if stored in electronic format, Personal information will be destroyed by technical measures to ensure that the information cannot be restored or reconstructed at a later time.

USER RIGHTS

If you are a resident of the European Union, under the General Data Protection Regulation, you have the right to request RIFUGIO DES ALPES access, rectification or deletion of your personal data, data portability, limitation of processing of personal data, the right to object to the processing of your personal data and the right to lodge a complaint with the supervisory authority. If you reside outside the European Union, you may have similar rights under local laws. To request access, rectification, portability or deletion of your personal data, please contact RIFUGIO DES ALPES by e-mail at info@rifugiodesalpes.it, o visit the page GDPR PRIVACY CENTER
If you are a resident of the European Union and wish to exercise your right to restrict or object to data processing, please contact DES ALPES REFUGE piaz veie 14, 38031 Campitello di Fassa TN. – Italia or send an email to info@rifugiodesalpes.it o visit the page GDPR PRIVACY CENTER If you are not a resident of the European Union but, according to local laws, you have the right to restrict or object to the processing of your data, please contact RIFUGIO DES ALPES to the address info@rifugiodesalpes.it